At Fiat Chrysler Automobiles (FCA), our Quality group acts as an independent third party. We serve as technical troubleshooters and act as the voice of the customer during the engineering and manufacturing process, as well as after the sale.
We are trained in quality methodologies such as Shainin and Six Sigma, with the ability to take an impartial and critical eye to every process and every component. We are the last line of defense in preventing performance and service issues, maintaining FCA brand reputation, and otherwise securing the customer loyalty experience.
Quality employees work at our manufacturing facilities, as well as at our U.S. headquarters complex in Auburn Hills, Michigan, across several distinct teams that monitor our products through different stages of development: